Welcome to MyDecauStore! Below are answers to some common questions. If you need further assistance, feel free to contact us at [email protected].
1. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout.
2. Where do you ship to?
We currently ship to [list of countries/regions]. If your location is not listed at checkout, please contact us for assistance.
3. How long does shipping take?
Standard Shipping: [X-Y] business days
Express Shipping: [X] business days Delivery times may vary depending on location and customs processing.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package on our website or the carrier’s tracking page.
5. What is your return policy?
We accept returns within [X] days of delivery, as long as the item is unused, unworn, and in its original condition with tags attached. Please visit our Returns & Refunds page for details.
6. Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
7. What should I do if I receive a damaged or incorrect item?
Please email us at [email protected] within [X] days of receiving your order with photos, and we will arrange a replacement or refund.
8. Can I cancel my order after placing it?
Orders can only be canceled before they are shipped. If your order has already been processed, please wait for delivery and request a return.
9. Do you cover customs duties and taxes?
International orders may be subject to customs fees, which are the customer’s responsibility.
10. How can I contact customer support?
You can reach us at [email protected], and we will respond as soon as possible.
