At MyDecauStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
Return Eligibility
We accept returns under the following conditions:
Items must be unused, unworn, and in their original condition with tags attached.
Returns must be initiated within [X] days of receiving your order.
Certain items, such as sale items, intimates, and accessories, may be non-returnable (please check product descriptions).
How to Initiate a Return
Email us at [email protected] with your order number and reason for return.
We will provide return instructions and the return address.
Ship the item back to us using a trackable shipping method.
Return Shipping Costs
Customers are responsible for return shipping fees unless the return is due to a damaged or incorrect item.
We do not accept cash-on-delivery (COD) returns.
Refund Process
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original payment method within [X] business days.
Shipping fees are non-refundable unless the return is due to a store error.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [X] days of delivery with photos, and we will arrange a replacement or refund.
For any return or refund inquiries, reach out to us at [email protected].
